Frequently Asked Questions
Everything you need to know about our luxury accessories and services
Where are your pocket squares and scarves manufactured?
All of our luxury pocket squares and silk scarves are printed and hand-finished in Macclesfield, England, a town with a rich heritage in silk production dating back to the 18th century.
What shipping methods do you offer for international orders?
We offer worldwide shipping via DHL Express and Royal Mail. Delivery times vary by location, but express shipping typically arrives within 2-4 business days globally.
Can I return an item if it is not suitable?
Yes, we offer a 30-day return policy for all unworn and unused items in their original packaging. Please note that bespoke or personalized items are non-refundable.
How should I care for my silk and wool products?
We recommend dry cleaning only for our silk, wool, and cashmere products to maintain the integrity of the fabric and the vibrancy of the hand-rolled edges.
Do you offer bespoke or custom design services?
We do offer bespoke services for weddings, corporate gifts, and military regiments. Please contact our customer service team to discuss your specific requirements and minimum order quantities.
Are duties and taxes included in the price?
For customers in the UK, VAT is included. For international orders, duties and taxes are calculated at checkout for some regions, or may be payable upon delivery depending on your local customs regulations.